We have a 2-day return policy, which means you have 2 days after receiving your item to request a return.

Exchanges and Returns Policy: For exchanges or returns to be considered, your item must maintain its original condition, remain unused, and be in its original packaging. Please ensure that you provide the invoice during the return pickup process. Products that have been used are not eligible for exchange or return.

Exchanges or returns are permissible under the following circumstances:

  1. The product is damaged, or you have received the incorrect item.
  2. The product’s seal is broken upon delivery.
  3. The product has expired before its delivery.
  4. No items would be returned or refunded if they are bought in sale period or belongs to gifting category.

If your return meets the criteria, we will arrange for the item to be picked up from the same address. You will receive notification regarding the expected pick-up date.

If refunds will be approved then it will be credited to your account within 1-7 business days.

For exchanges, the replacement product will be delivered to you within 3-5 days after the return pick-up is completed.

If there are any discrepancies related to the delivery, kindly contact us within 48 hours after the order has been marked as delivered.

Cancellation Policy: We will consider a request for order cancellation only if the product has not yet been shipped. Should your cancellation request be accepted, you will receive a refund for the entire amount. Wisdom Foods reserves the right to cancel or reject any order for various reasons, such as stock unavailability, pricing or informational errors, or issues identified with the customer’s personal or financial details.

Refunds: Upon receiving the parcel, kindly record a video while opening it, showing the package label and contents clearly. This will help ensure smooth processing in case of missing products.

If your refund request is approved by our executive team, the item must be picked up from your address in its original packaging. Once it reaches our warehouse, our team will inspect its condition, and based on the assessment, your refund will be processed accordingly.

Upon receiving your parcel, we advise that you record a detailed video during the unboxing process. The video should clearly capture the package label and all contents as you open the package. This documentation is essential for verifying the shipment details and will be instrumental in expediting the resolution of any refund request related to missing items.

Refund Request Procedure

In the event that a product is missing or an issue arises, please submit a refund request through our designated customer service channels. Once your request is received and reviewed, and if the claim is approved, further instructions will be provided regarding the return of the product. It is important that the item is returned in its original packaging as this is a key requirement for processing the refund.

Return Packaging and Shipping Guidelines

To ensure that your refund is processed without delay, please ensure that the item is securely packaged in its original packaging. This includes all labels, seals, and accompanying documentation. Adhering to these guidelines minimizes the risk of damage during transit and facilitates a swift inspection upon arrival at our warehouse.

Warehouse Inspection and Refund Processing

Once the returned item reaches the Wisdom Foods warehouse, our quality control team will perform a thorough inspection to verify the condition and authenticity of the product. If the item passes inspection and all return conditions are met, your refund will be processed promptly in accordance with our refund policy.

Contact Information and Further Assistance

Should you have any questions or require additional information regarding our refunds policy, please do not hesitate to reach out. You can contact us at:
wisdomfoodsofficial@gmail.com